Frequently Asked Questions

Questions About the Den  |  Questions About Your Den Membership

Questions About the Den

What can I find inside the Freelance Writers Den?

The Den is THE place online where seasoned pros (including me!) answer your niggly freelancing questions and get you past those fears. You know, the ones that haunt your nightmares and keep you from earning well as a writer?

Instead of the blah blah, let me share a few quick stats about the Den:

  • 300+ hours of trainings and bootcamps on how to close sales, bust through the fears holding you back, write a white paper, case study, or email marketing sequence — you name it
  • 13,000 questions I’ve personally answered on our forums
  • Moderator staff to guide you to the best resources for your sitch
  • Complimentary writer website and pitch reviews to sharpen your marketing
  • Semi-monthly podcasts on freelance writing niches, marketing, productivity, and more
  • Live Q&A with experts monthly (MORE question answering here!)
  • An exclusive job board of hand-selected, high-quality online writing job listings

Are there any other member perks?

Absolutely. Members save hundreds of dollars on bootcamps — up to $800 per year (and we’ve got some great bootcamps coming up). Also, everyone who stays in for a year is entitled to a free 1-on-1 coaching session with me! And, members get exclusive invites and discounts for my coaching programs.

What does Den membership cost?

It’s just $25 per month. Writers keep asking me when I’ll raise the rate, now that we’ve accumulated so many hours of trainings…but I like keeping it affordable, so more writers can benefit.

Is there a contract or obligation to stay on in the Den?

No way! The Den is month to month, no obligation, leave anytime. Just cancel the recurring payment anytime during the month. You’ll have access until the time you’ve paid for expires. (And, hey, we know it’s easy to forget things like this, so we have a 48-hour grace period if you forget to cancel before that next payment goes out.)

I was in the Den before, and it was kind of clunky to navigate.

Oh, we know. That’s why I’ve invested in a massive Den redesign. We streamlined the login process, updated forums so they work on mobile devices, and generally made everything easier to find and use.

Can I pay via Paypal or with a credit card?

Either will work!

I’m not in the United States. Can the Den help me?

We’ve got many members from all over the world, not just in the United States — who are learning how to earn a great living. We’ve got a special forum section just for our international writers to discuss the issues with time zones, pitching, paperwork, and the other things that come up for ex-pats and foreign nationals.

What if I join up and decide the Den isn’t the right place for me?

The Den is totally no-risk to join. Step inside and look around. If it’s not what you need, just email us to let us know you want to take advantage of our 7-day money-back guarantee. I’m totally confident once you get a taste of the support and learning the Den offers, you’ll want to stay. Also… we only want members who’re happy to be here!

Still have questions about the Freelance Writers Den? Just contact us at [email protected] and we’ll be happy to help!

Questions About Your Den Membership

Login & Password Questions  |  Billing Questions  |  Den Experience Questions

Login & Password Questions

I forgot or never received my username and/or password. How can I get it?

If you just joined and don’t see a welcome email, check your junk or spam folder or promotions tab for your login information. Once you find that email, please mark it as not junk or drag it to your primary inbox so your email program learns that you DO want to hear from us.

If you don’t see it or you’ve forgotten your login credentials, retrieve your username or password using the Forgot Password option:

  1. Go to the Login page.
  2. Enter the email address associated with your account and click forgot password.
  3. You’ll receive an email with your username and password soon.
  4. If you do not receive the email from us shortly, be sure to check your spam and junk folders before contacting the Help Desk.

How do I change my login email?

  1. Log in to the Freelance Writers Den.
  2. You will be redirected to the Den Dashboard.
  3. Go back to the Login page
  4. Go to the Profile Information section, and enter your new email address and click the Update button. This is now your new login.
  5. Log out.
  6. Log in to Den using your new email to verify that the change took effect.

If you would like to change the email where we send your Den newsletters, please contact the help desk at [email protected] — they have to make that change.

How do I change my password?

  1. Log in to Freelance Writers Den.
  2. You will be redirected to the Den Dashboard.
  3. Go back to the Login page
  4. Choose the View/Edit my user profile link
  5. Go to the Profile Information section, and enter your new password in both the Password and Repeat Password form fields.
  6. Click the Update button.
  7. Log out
  8. Log in to the Freelance Writers Den using your new password to verify that the change took effect.

If you run into any access issues after changing your password, please contact the help desk and let them know you are having trouble after changing your password.

Billing Questions

How do I update my credit card and/or billing information?

Did you pay with Paypal? If so, you’ll need to go into Paypal to make that change.

The first step is to add the card to your Paypal account, if it isn’t already. Then you need to update the recurring payment profile for the Den to use that card.

If you paid directly with a credit card, we will need to cancel the payment in Paypal. Then, when your access expires, email us at [email protected] for a link to start paying with the new card.

How do I cancel my Den Membership?

We’ve designed the Den with the idea in mind that you’ll learn and grow, and then one day you’ll be fully booked with great clients and too busy to hang out here anymore.

To end your membership, please fill out this cancellation form.

Please allow up to 72 hours to process your cancellation.

You will continue to have access and to receive Den emails until the time you have paid for expires. Feel free to come back anytime we’re open to members.

How can I upgrade to a Den 2X membership?

Freelance Writers Den 2X Income Accelerator is a 6-month mastermind and 1:1 coaching program where you get hands-on help from our founder, Carol Tice, and a proven Road Map for doubling your income. Den 2X is designed for working freelance writers who earn $20,000+ per year or more. We also sometimes run a ‘follow along’ level for $5,000-$19,000 earners. For more information, student stories, and to be notified when a coaching group is forming, visit Den 2X.

Can I buy a gift membership?

You can. Make the purchase, then email [email protected] with the name and email address of the person you are purchasing the gift membership for. They’ll make the changes necessary for the giftee to log in — but you should probably email the giftee and let them know so they’ll be expecting the login credentials from us.

Den Experience Questions

Why don’t I have access to the Den?

There are a few reasons this might happen.

  1. Did you pay by eCheck? An eCheck is a payment that you make directly from your bank account. Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear. You will be allowed access to the Den after your eCheck clears.
  2. Your browser session may have expired and/or you may not be logged in. Try logging out of the site and/or clearing your browser cache and log back in here. (Need help clearing your cache? Check out this tutorial — it covers all of the major web browsers and operating systems.)

Still can’t access the Den? Contact the Help Desk.

How can I access the forum?

  • If you’re experiencing problems accessing the forum, please try logging out of the site and clearing your browser cache. (Need help clearing your cache? Check out this tutorial — it covers all of the major web browsers and operating systems.)

Still can’t get in? Contact the Help Desk.

How will I access the bootcamps?

  1. Log in to Freelance Writers Den.
  2. You will be redirected to the Den Dashboard.
  3. From the Den Dashboard choose your path: forum, bootcamps, and more.

Can I download the videos and audio files?

Yes. You can right-click or control-click the download link to save the file, or you can click on the downlink link to allow the file open in a new window. Steps may vary depending on your browser.

I prefer to read transcripts. Can I get those?

No problem! Our events and bootcamps are all transcribed.

I prefer to listen while I drive or walk. Can I do that?

Yep. Each audio will have a download link. Videos can also be downloaded to watch on your phone or tablet — but please don’t watch while you’re driving.

Got more questions about how to use the Den? Check the Orientation Guide.